Refund and Returns Overview
Our commitment at Celestique is to ensure your satisfaction with every purchase. Please review our refund and returns policy to understand how we can assist you.
Timeframe
You have 14 days from the date of purchase to request a refund or exchange. After this period, unfortunately, we can’t offer you a full refund or exchange.
Eligibility Criteria
To be eligible for a return, the item must be unused and in its original condition, including the original packaging.
Non-Returnable Items
The following items are non-returnable:
- Earrings (for pierced ears)
- Customized or personalized items
- Items showing signs of wear or damage
To complete your return, we require a receipt or proof of purchase.
Partial Refunds
Partial refunds may be granted under specific conditions, including items with obvious signs of use, items not in their original condition, and returns made more than 14 days after delivery.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a specified timeframe.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account, contact your credit card company, and then your bank. If the issue persists, reach out to us at celestique099@gmail.com.
Sale Items
Only regular-priced items may be refunded; unfortunately, sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. To initiate an exchange, email us at celestique099@gmail.com, and send your item to mentioned Address.
Gift Returns
If the item was marked as a gift, you’ll receive a gift credit for the value of your return. If the gift giver had the order shipped to themselves, a refund will be issued to them directly.
Shipping Returns
To return your product, mail it to celestique099@gmail.com . You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Consider using a trackable shipping service or purchasing shipping insurance for expensive items, as we cannot guarantee receipt of your returned item.
Need Help?
For any questions related to refunds and returns, please contact us at celestique099@gmail.com.
Your satisfaction is our priority, and we appreciate your trust in Celestique.